IT Support Tips That Really

Five IT Support Tips That Really Work

If your company’s IT support isn’t all that it can be, it’s time to put on the thinking caps and figure out what is missing. The good news is that changes don’t have to be major to have a great effect on how business is conducted. Here are five tried and true IT support tips that will rapidly improve your department.

1. Respond To Support Requests On A Personal Level

Teach your IT support staff to learn the names of their customers and to use them during interactions. When equipment fails, clients quickly become agitated. Your staff will deal with fewer irate customers, when they use the simple psychological trick of treating their clients as real people.

2. Give Time Estimates

Nothing frustrates a customer more than not knowing when a repair will be completed. Use scheduling software to determine a time frame for your repairs or fixes and let the client know when the problem will be fixed. This step eliminates repeat calls for service in the future.

3. Develop A Ticketing System

If your company does not already have a ticketing system, it is time to change that. Ticketing systems keep active work in the system, so jobs don’t get lost in the system. They also provide a central location for staff to leave notes, in case someone on a second shift has to complete the job.

4. Write Better Emails

Oftentimes, a customer will send an email describing a problem they are having. Unfortunately, their description won’t always provide you with actionable information. It is the IT support staff’s job to write a reply that will give them the answers needed to provide a working solution.

Ask the who, what, where, when and why questions in the email reply. Who is having the problem? What computer is the problem on? Where is the computer? When is the problem happening? And, why are you contacting me? (Just kidding with that last one.)

5. Get Feedback After Service

IT support services are often in-house, which means that the customers are also co-workers. Sometimes, we forget to ask the people we are seeing every day if they are satisfied with how we do our jobs. However, well run departments need to know how they are doing.

To find out, schedule an email that will go to each customer immediately after each ticket has been closed. Include questions to find out how pleased they were with the service they received. Each month, use the data to find problems and work on solutions for them to foster a state of continual improvement.

Give one or all of these IT support tips, and see if the service in your department improves. Like most organization, a support service designed to help with the technical that real people are having will have to evolve with the times. However, these simple fixes will help to resolve many small issues in the present, so that your department can take a look at the big picture in the future.

I would like to thank the team at fluent-group.co.uk for this great article. They offer the best IT Support in London

Benefits of Hotel Maintenance Software

What Are the Benefits of Hotel Maintenance Software?

There’s a lot more that goes into running a hotel than many people realize. Daily cleaning and maintenance of the rooms, checking in customers, and keeping books are just small parts of the big picture. Keeping up a hotel is important, and it can be easy to let maintenance slip by or hard to think of which rooms have been used recently and which ones have not. Cycling through the rooms is critical to keep them all fresh and maintained via housekeeping.

While doing all of this by hand can be extremely difficult, if not near impossible, the good news is that there are plenty of options when it comes to high quality hotel maintenance software that can keep track of all those issues and a whole lot more that aren’t even mentioned.

This includes payroll, dealing with vendors, setting up work shifts, budgets, and even taking care of advanced reports as needed such as budgeting for long term planning for preventative maintenance or slowly phasing in repairs and renovations that need to get done – and doing it in a way that minimizes any potential loss of business.

Whether you have a relatively small hotel, a normal franchise sized place, or a large hotel with a lot of turnover, it’s important to see what a good software program can do to streamline your business, and you might be surprised just how effective it ends up being.

A great hotel maintenance management software will be able to handle a wide variety of needs, and every single thing that can be streamlined and kept track of automatically (or semi-automatically) by computer is going to be one less issue you need to worry about in day to day operations with a job that can already be extremely busy even when things are going very well, much less when there’s an emergency situation taking place.

Good hotel maintenance software isn’t just all about managing hospitality but it’s also about managing a business. This means that really good hotel software is kind of a 2 in 1 bundle that can take care of a wide array of specific needs that will pop up over time.

While many hotel owners doubt how much impact some simple software can have, the truth is that again and again no matter what industry you’re in, it’s all about getting an efficient system that works. If you can do that, everything else becomes smoother, easier, and better.

In Conclusion
Finding the best hotel software can be a bit challenging, especially since one hotel’s main challenges might be completely different from the potential challenges that a different hotel has. Finding the best software means knowing what you need inside and out to provide the absolute finest service possible and getting a system that helps you tackle those specific needs.

There are many choices out there ranging in price from budget to luxury, one time fees to individual licensing fees. Because of that variety, you are almost certain to find a good fit after a bit of searching and you’ll be amazed what how much that little bit of software helps.